This Privacy Policy describes how The Spot Pilates LLC ("The Spot," "we," "us," or "our") collects, uses, and protects information about you when you use our website (https://www.thespotpilates.com), book classes, or otherwise interact with our services. We are committed to protecting your privacy and handling your information with care.
1. Information We Collect
1.1 Information You Provide Directly: When you register, book a class, or contact us, we may collect:Name and contact information (email address, phone number)Payment information (processed securely through our third-party payment processor — we do not store full card details)Health and fitness information provided voluntarily for safety purposes (e.g., injuries or limitations disclosed before class)Signed liability waiverCommunications you send to us via email or direct message
1.2 Information Collected Automatically: When you visit our website, we may automatically collect:Browser type and device informationIP address and general locationPages visited and time spent on our siteReferring website or sourceThis information is used to improve our website experience and understand how visitors engage with our content.
1.3 Virtual Class Information: For virtual classes conducted via Zoom, Zoom's own privacy policy applies to data collected through that platform. We recommend reviewing Zoom's privacy policy at zoom.us/privacy. We do not record live virtual classes unless explicitly communicated in advance.
2. How We Use Your Information: We use the information we collect to:Process bookings and manage your accountCharge applicable fees and process paymentsSend class confirmations, reminders, and service updatesRespond to your questions and requestsEnsure the safety of all participants by maintaining health and liability recordsImprove our services and websiteSend marketing communications (only with your consent; you may opt out at any time)We do not sell your personal information to third parties.
3. How We Share Your Information: We may share your information only in the following circumstances:Service providers: We share information with trusted third-party vendors who help us operate our business (e.g., our booking platform, payment processor, and Zoom for virtual classes). These providers are contractually required to protect your information and use it only for the services they provide to us.Legal requirements: We may disclose information if required by law, court order, or governmental authority.Safety: We may disclose information where necessary to protect the safety of our participants, staff, or others.We do not share your personal information with third parties for their own marketing purposes.
4. Data Retention: We retain your personal information for as long as necessary to provide our services and comply with applicable legal obligations. Signed liability waivers are retained for a minimum of five (5) years. Payment records are retained as required by applicable tax and accounting laws.You may request deletion of your personal information at any time (subject to legal retention requirements) by contacting us at info@thespotpilates.com.
5. Cookies & Tracking: Our website may use cookies and similar tracking technologies to improve your browsing experience and understand how visitors use our site. You can control cookie settings through your browser. Disabling cookies may affect some functionality of our website.
6. Children's Privacy: We permit participants under the age of 18 to use our services with parental or guardian consent. We do not knowingly collect personal information directly from children under 13 without verifiable parental consent. If you believe we have inadvertently collected information from a child under 13 without consent, please contact us immediately at info@thespotpilates.com and we will take steps to delete such information.
7. Security: We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.In the event of a data breach that affects your personal information, we will notify you as required by applicable North Carolina law.
8. Your Rights & Choices: You have the right to:Access the personal information we hold about youRequest correction of inaccurate informationRequest deletion of your personal information (subject to legal retention requirements)Opt out of marketing communications at any timeWithdraw consent where processing is based on consentTo exercise any of these rights, please contact us at info@thespotpilates.com.
9. Third-Party Links: Our website may contain links to third-party websites (such as social media platforms). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
10. Updates to This Policy: We may update this Privacy Policy from time to time. Changes will be posted to our website with an updated effective date. Continued use of our services after any change constitutes your acceptance of the updated policy. We encourage you to review this policy periodically.
11. SMS and Mobile Information No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.